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Choosing The Right Travel Agent

A competent travel agent can be a wonderful asset if you’re on the road regularly — especially if you go overseas or need a package of services (hotel, car, airfare, tours) in one location. But some agents are better than others — how do you find one who will really work on your behalf?

Credentials And Company Info

Checkmark-Icondo you have at least 5 years of experience working as a travel agent?

Xmark-Iconare you a Certified Travel Counselor through the ITCTA?

Checkmark-Iconis your agency approved by the International Air Transport Association?

Xmark-Iconis your agency approved by the Airline Reporting Corporation?

Checkmark-Iconis this an owner-operated agency?

Xmark-Iconis your agency a member of the Better Business Bureau?

Checkmark-Iconare you a member of the American Society of Travel Agents?

Xmark-Iconcan you give me 5 client references that I may contact?

Finding You The Deals

Checkmark-Icondo you have preferred supplier agreements with any travel companies?

Xmark-Icondo you have agreements with any travel consolidators?

Checkmark-Icondoes your agency subscribe to the OAG electronic system for travel offers?

Xmark-Icondoes your agency use 3 or more Computer Reservation Systems?

Checkmark-Iconhow much time do you spend researching a request for the best deal?

Xmark-Iconhow do you stay abreast of new developments in the travel industry?

Services Provided

Checkmark-Icondo you book mostly business travel or vacation trips?

Xmark-Iconcan you deliver my tickets to me? is there a charge?

Checkmark-Icondo you keep my info (frequent flyer numbers, preferences, etc.) on file?

Xmark-Iconwill you notify me of special offers that come up that might be of interest?

Checkmark-Iconwill you let me know of attractions, events, or services where I’m visiting?

Xmark-Iconcan you make reservations for air, sea, bus, rail, cruises, and car rentals?

Checkmark-Iconare you able to make both domestic and overseas reservations for me?

Xmark-Iconcan you help me purchase travel and trip cancellation insurance?

Your Professional Relationship

Checkmark-Icondoes the travel agent make you feel comfortable?

Xmark-Iconis the agent accommodating and helpful on the phone?

Checkmark-Iconis it easy to get in touch with the agent when you need him or her?

Xmark-Iconare you comfortable discussing your travel budget with the agent?

Checkmark-Icondo you feel your agent gives you his or her full attention?

Xmark-Icondoes the agent ask about your preferences, tastes, budget, and limitations?

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Ramona Creel is an award-winning 15-year veteran organizer and member of the National Association Of Professional Organizers. As well as having birthed “The A-To-Z Of Getting Organized,” Ramona is also the author of “The Professional Organizer’s Bible: A Slightly Irreverent And Completely Unorthodox Guide For Turning Clutter Into A Career”—and the creator of more than 200 “quick-start” business tools and templates for use by productivity professionals. She writes seven different blogs, has worked with hundreds of clients, and has delivered scores of presentations on getting organized. Ramona resides on the roads of America as a full-time RVer—living and working in a 29-foot Airstream. Learn more at and

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