A competent travel agent can be a wonderful asset if you’re on the road regularly — especially if you go overseas or need a package of services (hotel, car, airfare, tours) in one location. But some agents are better than others — how do you find one who will really work on your behalf?
do you have at least 5 years of experience working as a travel agent?
are you a Certified Travel Counselor through the ITCTA?
is your agency approved by the International Air Transport Association?
is your agency approved by the Airline Reporting Corporation?
is this an owner-operated agency?
is your agency a member of the Better Business Bureau?
are you a member of the American Society of Travel Agents?
can you give me 5 client references that I may contact?
do you have preferred supplier agreements with any travel companies?
do you have agreements with any travel consolidators?
does your agency subscribe to the OAG electronic system for travel offers?
does your agency use 3 or more Computer Reservation Systems?
how much time do you spend researching a request for the best deal?
how do you stay abreast of new developments in the travel industry?
do you book mostly business travel or vacation trips?
can you deliver my tickets to me? is there a charge?
do you keep my info (frequent flyer numbers, preferences, etc.) on file?
will you notify me of special offers that come up that might be of interest?
will you let me know of attractions, events, or services where I’m visiting?
can you make reservations for air, sea, bus, rail, cruises, and car rentals?
are you able to make both domestic and overseas reservations for me?
can you help me purchase travel and trip cancellation insurance?
does the travel agent make you feel comfortable?
is the agent accommodating and helpful on the phone?
is it easy to get in touch with the agent when you need him or her?
are you comfortable discussing your travel budget with the agent?
do you feel your agent gives you his or her full attention?
does the agent ask about your preferences, tastes, budget, and limitations?Click here for reuse options!
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Ramona Creel is an award-winning 15-year veteran organizer and member of the National Association Of Professional Organizers. As well as having birthed “The A-To-Z Of Getting Organized,” Ramona is also the author of “The Professional Organizer’s Bible: A Slightly Irreverent And Completely Unorthodox Guide For Turning Clutter Into A Career”—and the creator of more than 200 “quick-start” business tools and templates for use by productivity professionals. She writes seven different blogs, has worked with hundreds of clients, and has delivered scores of presentations on getting organized. Ramona resides on the roads of America as a full-time RVer—living and working in a 29-foot Airstream. Learn more at and RamonaCreel.com.
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